Bluehost : About domain problem

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This is a bluehost question posted by mr-mann on 07 January 2009

for you understand about my problem, i did buy a bluehost plan service on end of the day 28 dec 2008, in 30 of december 2008 i asked to bluehost if is possible i change my domain name becouse i made a mistake with the letters when i did buy it;

then i asked to blue host support if can i change my domain for free, they told me i will can change to new one for free, compleet without pay another fee. then the support asked me to verify my account, then my account was ok in verify.

in 30 th december a bluehost support staff told me that is possible do this domain change for free in next 5 days after i did buy the plan, and latter another bluehost staff told me that is possible i change my domain only for 3 days after i buy the host plan.

in 31 th december i got a email from bluehost telling to me verify my account by phone, but that time bluehost verify accounts office was closed, and also was closed on 01 januray, on 02 january i contacted again and bluehost told me that all is ok and they had changed my domain as i asked. but realy i not have got it changed.

then was bigining of a stress days;
my domain continues the same with wrong letters as before.

then i contacted bluehost again, and bluehost told me that;
that i have to pay 10 usa of fee,
i dont want pay now any fee becouse they promissed do it domain change for free, and if it did take more then 3 days or 5 days was not my falte. i hope your company can change my domain and do what promissed to me on 30 december.

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