Bluehost : BlueHost putting ads on 404 pages

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This is a bluehost question posted by janiv on 19 April 2008

I mistyped a URL today for on of my domains and was shocked to get a customized error page on my domain filled with ads. This was shocking to me because I had not done this and was using the default error page for a 404 error. I can only assume that BlueHost is responsible for this.

I have had such good experiences with BlueHost in the past that this was the last thing I expected from them. I’m paying for my hosting, I’m paying for my domain, and it should be my content to control–not theirs. I did not give permission for them to use my domain as a place for them to place their ads and earn revenue for them off my traffic.

Funny enough, when I heard this was being done by some hosting services on a podcast I listen to daily (CNet’s Buzz Outloud), I thought to myself, “Good thing I’m hosting with BlueHost. I trust them and know they won’t take advantage of me.” Guess I was wrong. So much for that trust. Their reputation, in my eyes, has gone down a lot now. I’ve been happy with them and their customer service but am disheartened by this latest move.

I would like to hear BlueHost’s explanation for this and would like to request them to remove 404images folder they’ve added in my home directory and not given me permissions to edit.

I know I can customize my 404 and other error pages and am about to do so right now. I encourage you all to check out your 404 and other error pages to make sure BlueHost isn’t using them and your traffic to generate ad revenue for themselves.

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