Crafty Syntax Live Help Web Hosting

By Web Hosting on Sep 5, 2007 in Opensource, Web Hosting

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Crafty Syntax Live Help Web Hosting

The Crafty Syntax Live Help (CSLH) is an open source GPL live support system solution; that helps the customer support with live help functionality; that can be proactively pushed to visitors to the site or requested by the consumer. Crafty Syntax Live Help is completely free and is programmed in PHP with MySQL for the database. This feature rich system allows the utilization of multiple operators, multiple departments and multiple languages. The installation process is fairly simple. The program needs to be downloaded from the download link; and all the files need to be uploaded to the user’s web server. Then the user needs to open the setup.php file in their web browser; and imply follow the online wizard’s instructions.

Crafty Syntax

In order to upgrade the system to the new version requires the uploading of all the files included in the archive EXCEPT config.php over the existing installation files and open up setup.php in a web browser. Upon opening the setup.php file in a web browser all the files and database alterations will be made and the operator is not required to fill anything out. The application automatically detects the current version; and the database alterations and related updates are automatically done.

Security is one aspect that users need not worry about when using Crafty Syntax. The registration process involves the following steps:

  • Click on the Registration icon found on the overview index page
  • Fill out the Registration form and click submit.
  • After 5 to 10 minutes; users will receive an e-mail with a registration number. Select “Security Registration” from the Live Help navigation Menu and submit the code on the Security Registration page and it is done.

Crafty Syntax gives the option to monitor pages without showing a live help online/offline image. Operators monitoring pages with the hidden icon can invite the visitor to chat. Its key features include:

  • Ability to create own questions.
  • Allows auto invitations to visitors.
  • Referrer tracking
  • Page tracking
  • Ability to view what the customer is typing; as they type
  • Multiple chat sessions
  • Sound alert
  • Ability to behind a message; if offline
  • Push urls
  • Quick and prompt replies
  • Customizable graphics
  • Multiple operators.

Its customer support features include:

  • Unlimited operators, departments, and users
  • Live Support with visitors on your site in real time
  • Proactive chat invites
  • Chat Transcripts and Logging
  • Canned Messages
  • Ability to monitor visitor sessions and chat sessions at the same time and talk to multiple users at the same time using a unique tab system.
  • Easy tracking of Transcripts, Messages, Referrers, Page visits, Key words, and much more in the data section of crafty syntax.
  • Visitors to your website can be proactively invited for chat by operators using invite “layers” on the client side which show up even when pop-up blockers are enabled.
  • The questionnaire data can be exported into Excel and/or e-mailed to the operators when not online.

After the HTML code for live help has been placed on the web pages; the user would need to click on the “Live Help” tab in the admin to start to monitor traffic and wait for chat requests. When a Chat request is made, the browser window will maximize into focus and play a sound.
A complete documentation is provided on the website; explaing all details in clear and simple language. It also features a community; herein users can interact with each other and resolve any queries or program related issues that they may be facing. The help forum index features a getting started guide, support/general help, bugs/errors, skins/templates, FAQs or knowledge base, and additional modules. The interactive community and forum is very helpful and an easy way to understand the program functionalities especially for first time users.

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