Dedicated Servers : Mail server is just losing all incoming / outgoing e-mails

Theplanet is the world’s most popular provider of cheap, fast and best dedicated servers at an affordable price and godddy is the leading domain name registrar for all the domains hosted on these servers.

This dedicated server discussion started by pluggy13 on 21 May 2007

For some unknown reason, our server (cpanel / exim / mailscanner) server became unresponsive yesterday evening. All I know is that it showed an unusually high load (>20) before it became completely unresponsive.

After resetting the server this morning via Orbit, everything seems to be running nicely again, except incoming and outgoing mail delivery. I sent myself e-mail to and from several third-party servers, and none of the e-mails got through. There is no bounce message either.

Exim and Eximstats are reported as “running” by cpanel. There is enough disk on the harddisks, so this does not seem to be the problem. There were 394 messages in the mailqueue, but forcing delivery via Cpanel did not have any effect. Nor did deleting the queued messages help.

New incoming mails are not delivered, nor do they show up in the mailqueue, nor does the server generate a bounce message.

I really don’t know how to proceed and would greatly appreciate your assistance, especially as it seems we are losing e-mails.

You can discuss this at the planet forums or click here to get a dedicated server from theplanet.com for less than $50