Dedicated Servers : Roadrunner customers unable to connect to server

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This dedicated server discussion started by RonM on 11 February 2008

I have received calls this morning from three different customers who claimed the server was down. When I tested, I found that it was up and responding well. I had them try to access the site, and then try to PING it, while I was on the phone and they still were unable to get through. The PING requests timed out, even pinging using the ip address itself.

The common thread with all three of these clients is that they are all roadrunner customers. One of them subsequently switched his computer to another ISP he uses and got through just fine, but back on roadrunner he still got nothing.

I called a roadrunner customer I know and they were unable to get to any sites on the server. I tried it myself throguh my satellite service and a dial-up account, and got access with no problem.

These roadrunner customers are in Maine and New York. I have not been in contact with anyone outside of these to states to have them try it.

Has anyone else out there been experiencing this issue this today? It’s been going on since about 5AM EST and is still an issue now.

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