Help Center Live Web Hosting

By Web Hosting on Sep 5, 2007 in Opensource, Web Hosting

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Help Center Live Web Hosting

Help Center Live makes available all the essential tools required to help and serve all customers as well as website visitors. The Help Center Live (HCL) is made available completely free of charge and an active and talented HCL community is behind the success of this model.

The “modules” enhance the functionality of the system and comprise of the core being of HCL. A few examples of these are trouble tickets, knowledgebase systems, crm, and more. These modules are instrumental in building a solid foundation of HCL. Some modules are like plug-ins, small little pieces of code that add a special function, or they may be an integration of an entirely different Open Source software.

Help Centre Live

With “themes”; users can modify and customize the entire look and feel of the website. The pre-made themes; can also be further modified to suit the user preferences or web site requirements. HCL has a flexible theming system based on Smarty, probably the most powerful and commonly used theme engine used world wide.

The HCL UNIX core installation is fairly simple and straightforward(Applies to Version 2.1.2, 2.1.3Beta1). However; the user must have the following requirements fulfilled for HCL’s smooth functioning:

  • Make sure PHP 4.3.2 or greater is installed
  • Make sure MySQL 1.3 or greater is installed
  • Make sure that a database for HCL has been created (note database name, user name, and password).

The installation process comprises of the following steps:

  • Download the HCL core files.
  • Unzip the files on the local machine
  • If the safe_mode is on, change the config setting $conf['safe_mode'] to true in the config.php file
  • Upload the entire ‘hcl’ directory
  • CHMOD /config.php to 777
  • CHMOD /icons/ to 777
  • CHMOD /compile/ to 777
  • CHMOD /cache/ to 777
  • Users need to make certain that a MySQL database is available for installation.
  • Next step is to open the browser and go to the setup directory and follow instructions.

After the installation is successfully done; the user may edit the config.php file and set or assign personal options. This feature list application makes it a fery helpful and reliable tool and what’s more; the feature list continues to grow with new ones being added frequently. A brief highlight of its key features is as follows:

  • Extremely fast - Unlike other Live Help systems; Help Center Live is much faster and reliable.
  • The CoBrowse/Co-Forms feature allows the user to see the activities of the other users.
  • Unlimited departments and Operators.
  • It features a remote operation; and there is no need for multiple scripts for multiple sites
  • Themeable using the Smarty template system.
  • The Transcripts allows the monitoring of operator performance
  • The Hot Pages alerts the user to traffic in particular areas of the website.
  • Referrer Statistics
  • Visitor Statistics
  • Module System allows virtually limitless expansion capabilities.

Its forthcoming features include:

  • A new installer; which further simplifies the installation process and the user can ascertain the progress of the installation etc.
  • The new plug-in system allows override of internal HCL functionality and also allows system to upgrade only what is needed.
  • In Band Upgrades. System can be set to self upgrade when newer versions of HCL come out, automatically.
  • The new module system offers added flexibility.
  • The current Module system is enhanced to create a flexible bridge system allowing integration with nearly any other product; further enhancing the system’s functionality and flexibility.
  • The new hclApp allows not only all the core features, but even module features.( only if this is offered by the module author).
  • The hclTicket is a trouble ticket system specifically made for Help Center Live.The HclTicket is a fork of eTicket 1.5.5.2, and will diverge completely from the original code base.
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