Hostgator Announcements : Password updates

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This is the official hostgator announcement posted by GatorBrent on 29 July 2008

Yesterday, some HostGator customers might have received an email that looked like this:

“Dear Customer,

As you are aware, we did password resets a couple of months ago to
ensure account security.

We recently did another scan and found that your current password
matches the password that you used during signup. To ensure security, we
are resetting the passwords of all accounts that currently utilize the
same password as when they signed up.

You may change your password to anything you’d like as long as it does
not match your original password. We will continue scanning passwords on
a daily basis and resetting those that match the original password used
during signup.

This change affects your (( account )) on our (( server )) server.

In order to quickly and easily obtain your new password, please click on
the following link:

https://secure.hostgator.com/password_reset/

Please remember to continue using a password that is different from the
password you used during signup. Otherwise, it will be reset again.

If you have any questions or problems, we will do all that we can to
assist you. Please direct all support inquires related to this or any
password concern to passwords@hostgator.com. Submitting your questions
to this email will ensure that you are assisted by representatives
trained and able to assist you with password issues.

To ensure these changes go as smoothly as possible, we are increasing
our staffing and having employees work overtime. However, it is more
than likely that you will experience some delay when contacting us over
the next few days. You can rest assured that we will be working as hard
as we can to ensure this delay is minimal and that you are given the
service and support you are used to.

We appreciation your patience and cooperation.

Best regards,

HostGator.com”

This email is legitimate. We are sending it out to customers who we feel may be at risk for having their accounts hacked.

If you received this email, it is critical to follow the advice in this email and to reset your password. Doing so will ensure your account will remain safe and secure.

Do not change your password back to what it used to be. If you do this, it will be reset once again. Please choose a new password that is both secure and unique.

If you have any questions, please do not hesitate to contact us. We have setup a special support queue (passwords@hostgator.com) for this issue and have extra staff standing by ready and willing to assist you. There may be a delay, but if you remain patient, you will receive a reply in a timely manner.

Thank you for your cooperation. We apologize about the inconvenience.

Read this announcement in full or sign up with hostgator here