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Hostgator has been offering instant support to its customers for pre-sales and for basic support queries. While the satisfaction levels vary widely – some reporting it as extremely pleasant, some rating the live chat to be of average quality while some mentioning it as a frustrating experience.

So far, we didn’t have any specific numbers about the number of live chats done by hostgator support staff in a day but now we know it – it is 2000 live chats done per day by hostgator staff

In addition to the numbers at hostgator’s blog, the post also publishes a survey about their live chat ratings which rates the “Overall HostGator Experience” from Excellent to Poor

Excellent: 1,895
Very Good: 984
Good: 784
Fair: 378
Poor: 129

Chat Technician Rating
Awesome: 2,301
Good: 1,464
Needs Improvement: 396

Jay also mentions on the blog that

In the future we will have a team of employees who will contact anyone who has left a poor chat review

so, it is better that you leave an honest review when interacting with hostgator live chat services so that they can improve their numbers and we too have better quality of live chat support from hostgator

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