Hostgator Network : Account Suspended message - but I’m paid up to date

By web hosting on Feb 10, 2005 in Hostgator Blog

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This is the latest network status of hostgator web hosting posted by ginger on 08 February 2005

I’ve noticed that others have had the same problems as I yesterday, my site that reaches thousands, instead of displaying it’s pages was showing the ugly message that my account was suspended and to contact billing. How horrible a message to display to my users!

And it was only on that domain, not on my 10 others. So what the hey?

Well, I contacted chat support, who told me to contact billing, so I phoned and talked to “brent” who told me my billing was up to date and my bandwidth was well under usage max, and told me to email support….MEANWHILE, my site is still DOWN FOR 6 HOURS.

So support emails me back with this: “It’s fixed now”. WHAt the ????

I emailed back that I want an explanation…what happend? How will they ensure it won’t happen in the future??? But alas, no answer.

I smell a cover up….

I believe this is a very serious issue, and it is not being treated as such. How many people would want this kind of message being displayed for their clients?

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