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This is the latest network status of hostgator web hosting posted by shaded on 20 April 2008

ive been unable to access my sites on equinox since friday, its now sunday. I notified HG via live chat on friday night and all i was told was that an admin was looking into my “issue”.

HG: Please wait while I check.
HG: I have an admin looking into your issue right now.
me: ok
HG: Is there anything else I can help you with?
me: so the server is down?
HG: NO
HG: There is just an issue at the moment, and we are looking into it.
me: can u tell me a bit more?
HG: I have no other information.

(i’ve changed the names to protect the not so innocent)

I haven’t been a HG customer for long but, i have a love hate relationship with this company. I fell in love with all the good reviews i read before purchasing an account and i love that we get whmcs free.

I hate that for the one month that i’ve been with this company. i have yet to be satisfied with the customer support that i’ve received. I don’t doubt that once upon a time that HG must have provided excellent customer support, but i believe those days may be over and that you guys need to re-evaluate your processes.

sorry to go off on a tangent but i believe it had to be said, and every company big or small needs feedback. In the mean time please fix equinox because i have clients to answer to as well. There really is no excuse for a sever being down for so long with no feedback from the host.

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