Hostgator Network : Service Status items down, Ferrari Server

By web hosting on Feb 18, 2007 in Hostgator Blog

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This is the latest network status of hostgator web hosting posted by Amnet-JM on 16 February 2007

The following items were marked as “failed” at 7 AM, MST today:
exim (exim-4.63-1_cpanel_maildir)
ftpd
spamd
pop

Chatting with “Live Support” was not much of a help other than I was notified that “Ferrari is under maintenance, the system admins are on it so that is normal”; when I asked “any idea on how much longer the maintenance will be?” the answer given was “Probably an hour more”.

Back in March of 2006 I was doing research on HostGator and was told by a manager that HG has no planned outages. System maintenance is posted at http://forums.hostgator.com when I asked “Will clients be informed directly/indirectly for planned outages?”. Unfortunately, I have seen no notifications on System Maintenance on these forums for the Ferrari server.

Businesses in our time zone will be opening soon and I expect a flurry of phone calls from clients who can’t use their FTP or POP their mail; we have over 50 clients with sites and mail on the Ferrari server. At my time of posting, an hour has passed and these four daemons/items are still marked as failed (I do clear my cache to be sure I’m seeing the most current status available).

My question then, is this: was I misinformed about the posting of system maintenance messages, or is it posted in a place in the Forums that I’ve simply overlooked (and will immediately bookmark once I’ve been educated)?

I would like to be able to relay information regarding the situation to my clients, other than “we are aware of the problem and system administrators are working on the issues”. A preferrable answer would be “regularly scheduled maintenance is nearing completion and your systems are expected to be normal in XX minutes”.

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