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This is the latest network status of hostgator web hosting posted by Klouda on 15 August 2005

Some of my sites were down yesterday morning and this morning for about 30 minutes. Not all the sites, but about half. The pages came up totally blank without any error messages or connection problems. Just blank. I can FTP in to see the data is there.

I did a header check on a working site on the server and got this:

HTTP/1.1 200 OK
Date: Mon, 15 Aug 2005 13:48:18 GMT
Server: Apache/1.3.33 (Unix) mod_auth_passthrough/
1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 PHP/4.3.10
FrontPage/5.0.2.2635 mod_ssl/2.8.22 OpenSSL/0.9.7
a
Last-Modified: Tue, 05 Jul 2005 16:56:30 GMT
ETag: “1630518-4ba8-42cabbbe”
Accept-Ranges: bytes
Content-Length: 19368
Connection: close
Content-Type: text/html

but on a NON-WORKING site I get this:

HTTP/1.0 200 OK
Connection: Close
Pragma: no-cache
cache-control: no-cache
Content-Type: text/html; charset=iso-8859-1

Very much different.

Support was quick to respond to my ticket, but simply tells me that they can see the sites just fine.

However, when I can not see them from multiple locations and I get clients calling because their sites are down this certainly is not a good response.

Has anyone else experienced similar problems and do you have any idea why this happens so that next time I can be more precise is explaining the problem to support?

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