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This is the latest network status of hostgator web hosting posted by GatorBrent on 20 April 2007

Ok guys this is what I was in the middle of writing up when Dave made some progress.

At 5:01 the skyline server had uninterrupted processes and the server was unable to halt, even a forced shutdown failed to work. (basically the server became unresponsive)

We had the datacenter reboot the server and this was there response…

“I tried to boot the system up using a LiveCD but it failed due to the error below. It appears the drive is unreadable and can’t be mount via LiveCD.

hpt37x: reading /dev/sda[input/output error]”

At this point we separated the two drives in the server array and put them in a brand new chassi one at a time to attempt recovery. We shortly discovered it would be impossible to recover either one of the drives.

Hostgator along with the guys we asked at the datacenter have never seen an issue like this happen before. Your guess is as good as ours…..
Maybe the powersupply acted up causing both drives to fail simultaneously. We have no idea.

Where we stand now…….

We have a brand new top of the line conroe chassi that is going online in a few minutes with raid10 to replace this older xeon that has failed. Once it is online we will begin doing a restore from backups that were taken on 4/15/07.

There is no way to know how long this will take but we are guessing it will be at least around 12 hours to have everyone fully restored. This is a fully automated process so some of your sites might be up in a few minutes others 12 hours give or take.

The newest plan Is way beyond my technical knowledge but from talking to our CTO dave on the phone he said something like this….
bio woudln’t mount drives at all. fsck - l listed partitions then stopped. another command make nod .

I’m going to have him post something more official ones hes done working his majic. But right now it looks like we’ll be able to get everyone online just with a few things disabled on the server until we can rsync all the data to the new conroe. The problem is the drive is screwed up in the beginning were var and some other files are so if we access those partitions the io spikes and it brings down the server.

I know you guys will have more questions, and I have them to so I’ll keep you as updated as I can. We think this is going to work but not entirely sure yet.

Check the current updates about the hostgator datacenters and servers or sign up with hostgator here

• Hostgator Network : gator50 chassi swap in few minutes 45 minute downtime expected
• ThePlanet Servers : Mounting second (slave) drive
• Hostgator Network : gator19 outage
• Hostgator Network : acura hard drive needs to be replaced
• ThePlanet.com : What is so hard to undersrtand?!
• Hostgator Network : lincoln UPDATE
• Web Hosting : First Rackmount Build - Questions
• ThePlanet.com : Thanks to the ev1 employees weathering the storm!
• ThePlanet.com : wanted: option to pay $$$ for new hard drive
• ThePlanet.com : drive failure/os reload should get higher support priority

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