Hostgator Questions : First day with HG

By web hosting on Mar 4, 2008 in Hostgator Blog

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For Hostgator FAQ or any questions about hostgator webhosting or hostgator sales read this query posted by Edmond.B on 02 March 2008

Just signed up last night with HG. After a few problems with my country (lol?) i was able to pay. Just logged into my account to check the features etc and went to sleep.

Today i wake up early morning, when i logged in to my email i see a mail from HG.
They asked me to send them my ID + a copy of my credit card. I did all that and after waiting for about 6+ hours without a reply from them i decided to contact the livechat.
There i spent another hour with Marco who was talking with a HG administrator. First they said that i sent the info about the wrong domain (i don’t have another account @ HG) then they said that they will resend the ticket to me and so they did, they asked for the same info as before.
Again, i send them the requested info (credit card + id copies).
After that they ask me to pay again
They say that they refunded my first payment. Who asked for a refund? Why refund?
The bank isn’t working as its Sunday so i can’t check if they really refunded my payment.

Anyway, i try to repay the invoice and i keep getting an error:

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