Hostgator Questions : htaccess issue

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For Hostgator FAQ or any questions about hostgator webhosting or hostgator sales read this query posted by oarecare on 17 November 2008

i am using a site-wide php.ini and virtual directory support
my problem is with the error redirects… they do not get done (they work perfectly with virtual directory disabled)

of course, example.com changed to my sitename
i can access http://www.example.com/404.shtml, and if it is the only line in .htaccess, 404 redirects to it. but not in this example…

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