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For Hostgator FAQ or any questions about hostgator webhosting or hostgator sales read this query posted by Nick_S on 08 September 2007

Hi all, daft question as it may be, but………………… (sorry if it turns into a sleep inducing write up here)

A year ago I set up a car owners club, brought a hosting package and a couple of domains. I/still am a noob to all this stuff but just about get by

Anyway, all was fine for around 6 months then we started to get a few outtages here and there, which started to get gradually worse. Luckily a member that works in IT offered to come on board and be an Admin about 3 months prior, so he got involved dealing with the hosts but reported back they weren’t being very helpful with telling us what was wrong.

I signed up to their help forums to try and get an insight to what was going on, but my posts got removed, and eventually, me who was paying the fees, got banned for and I quote “un-neccessary (s/p )complaining”

Anyway, things got alot worse, we went of the air for 2 days while they changed servers (un-announced I might add) and lost quite alot of info.

We had enough and changed to different hosts, but we’ve suffered on going slow server response and just lately we’re off air for a whole weekend. Their status page just said “some customers might be experiencing intermittent connection problems, we are aware of the problem”
We’ve still not had an explanation, so we are looking to move again, but we’re a bit fed up. These 2 both charged us the yearly hosting cost upfront. The current one we are with has only been running 3 or 4 months so we stand to lose.

I see we can have monthly billing here?? so I take it we could stop if we received bad service?? (not saying we would, but we’re not very trustworthy at the moment)

We would be looking at the ‘baby’ package.

Many thanks for taking the time to read and maybe respond to this.

You treat your customers a little better??

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