Host unlimited blogs, websites for $4.95 only with this web host
Register domain names for less than a dollar here

Hostgator is our recommended web hosting provider.

This is a hostgator review posted by cattivo on 12 July 2008

First of all I have a managed dedicated server. At some point early yesterday, my mysql went down. I couldn’t do anything myself to get it running again. I posted a ticket at 1:30pm. It was replied to at about 6pm – saying it had been resolved. I checked, it was NOT resolved. I let them know this, and they replied within an hour saying it had been resolved.

This time, mysql actually was running. However, for some reason, none of my php-based sites are able to connect to mysql – so something was still wrong. I let them know this at 7pm – FRIDAY – this ticket has STILL not been responded to as of 1pm SATURDAY – 18 hours later. And me and my clients php-based sites have now been down for 24 FULL HOURS!

In addition to that, whatever the admins did to “FIX” my mysql has somehow changed my root password. I was able to log into my machine all during the trouble until they messed with mysql – since then (7pm) I have been unable to even SSH into my machine or use WHM or Cpanel at all with my server. This has gone unresponded to as well.

and FINALLY. I made a phone call at 2AM this morning begging someone to help. Whoever I spoke to was very nice and understanding, however, he ASSURED and Promised me that within an hour someone would get to my ticket. Well it’s 11 HOURS since then. Just now I spoke to tech support on a live CHAT, there were 15 minute delays between each thing I wrote and the techs response, then they told me “sorry they are having computer trouble” – again I was promised someone would look at it shortly. Needless to say – nothing yet!

I”m quite disappointed in the service here and will most likely be canceling my account in the near future. For a managed server, this kind of response time-frame and frustrating issues is completely unacceptable. I hardly ever make forum postings such as this, but I’m kind of at my wit’s end on this and thought this might help my issue get some attention, or alert others on what to expect with tech support.

Discuss this review in detail or sign up with hostgator hosting

This web hosting blog is proudly hosted with reliable Hostgator webhosting for only one cents through this hostgator coupon. If you're new here, you may want to subscribe to this web hosting RSS feed