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This is a hostgator review posted by alex2435 on 13 August 2008

From the very beginning it was really good with HostGator, I should admit. But about a year later problems began.

1. Live support at the moment is not support at all since for any question the only answer you can get is “Please, e-mail to …”

2. Ticket support either don’t work at all or their work is really slow.

3. A huge amount of technical problems began. Previously we had 4 servers with HostGator, but we had to move two of them to another hosting provider. Now we have only two, but it looks like we’ll have to move these two servers somewhere else.

4. When in Houston datacenter there was an outage, they promiced a month of free hosting. We were waiting for more than a month, and nobody provided us with the offered free service.

5. Besides, we started experiencing financial problems with HostGator. For two times they took money twice for the same invoice. When it happened first time, they offered to leave this money as a payment for the next month. However, they didn’t use it, and chanrged our card in the regular order.
When it happened for the second time, we started thinking that it’s not a mistake but HostGator’s policy, probably, to keep clients with them since their service is going from bad to worse.

So, I have questions to HostGator administration.:
1. Why have you deleted my previous review?
2. What about a free month?
3. Will anybody ever answer our ticket FCF-2869605?

Discuss this review in detail or sign up with hostgator webhosting

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