Hostgator Review : Absolutely

By web hosting on Feb 14, 2008 in Reviews

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This is a hostgator review posted by momoncoffee on 12 February 2008

**This has been resolved. While I wouldn’t say that I am over the moon regarding the service over the last 3 weeks, today’s service was excellent! Thanks again, Ford!***

I am now at day 14 of problems, ignored tickets, poor service, etc., etc.

I initially thought I was the problem being a newbie to the word of website management. I’ll be the very first to admit when I am wrong or don’t know what I am doing. But, it took 10 days of back and forth tickets to FINALLY get a straight answer that I didn’t have the proper account to do what I wanted(YES, 10 DAYS to find out I needed a reseller account). Now, I am dealing with a completely different platform, WHM, it would be good service to help a customer out with the set-up, not get frustrated with her on the phone and sigh loud enough for her to hear(2 different support people).

Finally, I have everything ready to go, but there is a sitebuilder problem and I am at hour 5 waiting for any kind of response. Ticket #NKO-2425114

They say hindsight is 20/20. If I had known 3 weeks ago that this would be the service I would receive, I would have RUN, not walked, to ANY other service before registering another domain to my account.

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