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This is a hostgator review posted by AngelFire on 30 September 2008

And once again I have an issue with Support. I am raising new issue as I feel it apporiate that the Support Staff actually read the tickets correctly, as they have not done in this instance.

This is in relation to Ticket ID: KCA-2991925

I requested a complete site reset for security and other reasons. And in the ticket I clearly stated, and I quote:

Now, the site has been reset, perfect. But they changed the password, and now the password can not be changed within my cPanel. I have had to reply to the ticket AGAIN to get try to get my old password back, and this would not have been the case if Support would have read the ticket correctly in the first place.

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