Hostgator Review : Awesome Support - Excellent Communication!

By web hosting on Jul 27, 2007 in Reviews

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This is a hostgator review posted by afterfive on 24 July 2007

I just wanted to take a moment to inform you of the great job your support staff has done for me. On 7/21 I learned that my dedicated server was subjected to a brute force attack which required a reinstall of the OS. Ford Merrill opened the ticket and took appropriate actions to back up my 175+ client files, got the sites back online, and instructed the oncoming staff as to the progress. Ford was not only responsive via email and the ticket system, but he also took the time to follow up with a phone call.

As the server was put back online, it was discovered that SSL keys did not carry over, Awstats and Horde mail all needed to be reconfigured. I had sent several other add-ons to the open ticket, all requiring a bit of back and forth for information. However, once Josh B. took over the ticket all remaining issues were resolved, quickly and with great communication.

As much as an inconvenience any downtime can be, I am still 100% satisfied with your service. In the past two years of being on a dedicated machine we have only experienced a total of 7 hours downtime, including scheduled maintenance. My hat goes off to you, your company, and especially Ford & Josh.

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