Hostgator Review : Being brushed off by support time after time

By web hosting on Sep 23, 2008 in Reviews

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This is a hostgator review posted by lipofuse on 22 September 2008

Seems like hostgator service quality have really dropped so much over time. I have been trying to bear with the response it am getting from the support staff for quite sometime. I understand that there is a hurricane and the support are short handed at the moment, but i am talking about tickets before the hurricane hit. The support is really poor and it seems that most of the time, they try to shift the responsibility back to you or just make a comment like “This is how the system works and you have to live with it”.

For example, recently, one of my sites keep getting exceeding maximum processes allowed per account and got taken offline until me wrote in to support for help so that they can kill my processes for me. I communicated with the support staff and after several emails, the response I got is I have to check scripts in use on the account and make sure that they are fully compatible with PHP 5.

For goodness sake, the scripts I used come with Fantastico and I have to debug them myself??!?

Before this incident, I wanted put a wild card for all my undefined subdomains so that anything *.mysite.com goes to mysite.com and got the answer from the tech support that it is impossible to do it without mod rewrites. I was thrown a bunch of links and that all the support i got. Ended up, I found the solution in the support forums from other members. All I have to do is just create a * subdomain and it solves all the problems. I am wondering why do we need to have the support staff if their answers are just to point you in circles and of no help?

Seems that there are quite a few members that shared the same experience with me. Anyone here have a better webhost to recommend?

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