Hostgator Review : Completely dissatisfied with (nearly) EVERYTHING
By web hosting on Jun 12, 2008 in Reviews
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This is a hostgator review posted by dave-dave on 10 June 2008
To whom it may concern,
I am posting here to give a review on the lousy service I have been getting from hostgator. I have loved hostgator, recommended it to anyone looking for a host and have generally been pleased with the service until recently.I started three months ago on gator71 I believe, the server loads went up and I emailed support about it and got an answer similar to this: “There is nothing wrong with the servers, it’s normal for the server load to be in the 30s”. I ignored it and the server load went down.
Today, at 5:05 PM CST, the server load is at 47.
The load has gotten to 69 today, I have a screen shot. In fact, I have about 10 screen shots over a period of time within the last hour showing the server load, as high as 69, then dipping to 4, then up to 50. The shared server I am on is bipolar. And hostgator is denying it.I called support, after 12 minutes on hold, I was told that 37 is a perfectly normal server load, it’s normal for spamd a, ftpd, and exim are perfectly fine to be down and its not affecting anything. I didn’t want to fight with him so I hung up (and took another screen shot).
Three minutes after hanging up pop went down, port 110 started timing out.
I started a live chat session, here are some highlights (Please don’t get mad at Nick M, he did a fine job on helping me and he’s the only technician I don’t want to yell at).
Thanks Nick M for ironing out all those lies I’ve been fed in the last hour. Because I’m pretty darn sure I’ve seen numerous times on various forums that above 15 is a bad server load. And I’m pretty sure that if exim, spamd, and ftpd didn’t matter, they wouldn’t be being monitored by cpanel. And I’m almost certain that everything IS NOT FINE when red lights are flashing.
Go ahead and tell me everything’s okay now, as I post this, it’s not. And if I still was within the 45 day money back guarantee period, you can be pretty sure that I wouldn’t still be here right now.
Oh great, cpanel’s timing out again.
Try proof6, it has the 69 load
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