Hostgator Review : Failed Hard Drives… 3 in total in a month.

By web hosting on May 27, 2008 in Reviews

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This is a hostgator review posted by xover on 23 May 2008

Not that it doesn’t happen, but when it does - be prepared for a long, frustrating process.

Yesterday we had to have two restored in one machine - primary and backup. This on the heels of a failure 2 days after setup last month on another machine.

When they were finished they updated the ticket and sent a new root password. Since the email address on file is a domain on the machine it was sent to… nowhere. That’s clearly our fault…

However…

I have sent in 2 tickets more than 2 hours ago and been on hold for more than 35 minutes trying to get the password, so we can restore the server, which holds MAJOR travel sites. The tech support person just told me that “the guy that does this” is busy and can’t help right now.

The guy… one guy?

Asked for a supervisor… and hung up after another 10 minutes with no one coming back on the line.

Called back, asked for a supervisor right away… and I’m on hold now… and have been more than 10 MORE minutes with no update or return from the rep.
Unacceptable service.

Update: Still on hold more than 20 minutes

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