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This is a hostgator review posted by regan on 27 December 2007

I have been on a reseller plan with HostGator for over a year now. I haven’t had too many complaints over this time. There have been a couple outages where the CPU was maxed by another account on the same server. Those issues were resolved quickly by contacting Support via Live Chat. The only thing I warn you about is when you do have an outage (they happen), good luck getting HG to honour the 99.9% Uptime Guarantee.

What happened was the httpd service failed on the server (sonoma) that hosts my accounts. This meant that no one was able to access my websites for over an hour. I notified Support via chat and after a while was told to submit a ticket so a system administrator could look into the issue. From the time I discovered the issue and notified Support to the time the issue was resolved was well over the 43 minutes and 48 seconds guaranteed by HG.

I contacted the Sales department in order to get my refund for the month and was told:

First of all, what is the point of an uptime guarantee that doesn’t cover apache failures? I mean, besides email, my accounts were useless… no one could access my webpages, nothing.

Second, I am the only administrator under my account. I don’t know who else you are hosting on sonoma, but that SHOULD NOT BE MY PROBLEM!

Third, why don’t you have any control over the security or setup of the box?!? It is yours, isn’t it??? I assume you don’t just throw a server in a rack, turn it on and dump a bunch of users on it, never to touched again. I would expect that you are patching the server with the latest security updates, etc, on a regular basis.

I am not the least bit impressed with this experience. I thought I would share this so anyone considering HG knows what to expect if this ever happens to them.

Discuss this review in detail or sign up with hostgator hosting

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