Hostgator Review : Gator not looking good

By web hosting on May 13, 2007 in Reviews

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This is a hostgator review posted smarsh on 11 May 2007

We’ve been here 3 days and while the server is functioning pretty much as expected, the support is already getting bad. When you call in or chat you seem to get entry level techs (no surprise). Getting a valid answer from them is 50/50. I’m no longer going to use chat because you waste your life waiting there. If phone support doesn’t get better in a few days we’ll look at a couple of the other hosts we didn’t go with and cancel gator for a refund and move on.

I think gator misses the value in at least training their 1st level staff to know when to admit they don’t know something and bump it up.

If you’re looking at gator, I would reccomend that you look elsewhere. It’s a real pain to keep moving around and sticking it out without good support is not a better option.

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