Hostgator Review : Good and Bad

By web hosting on Aug 16, 2007 in Reviews

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This is a hostgator review posted by namecritic on 13 August 2007

I bought the elite dedicated plan. Happy with the equipment. Fast server.

Customer service so far is not good however. So far I have had to go domain name by domain name and ask for things like aw stats to be activated, permissions have been wrong on several domains, the move took about a week, and when I contact customer service, it’s always, well you have to email someone else because I can’t do that or don’t have access to that.

24/7 access to support is a great thing if anyone there actually can make changes when necessary.

On sales, the salesman made promises to get me to buy the server, then delivered on none of them. He said he spoke to tech support while I was on the phone and that they could have me moved in 24 hours. Took a week. Said they would have 48 IPs for us right away and would invoice me for them., Still don’t have them 3 weeks into this. Said he wo0uld get me a better price for them. That didn’t happen either.

Overall, as I say, the equipment is good. The service is poor and the salespeople need to not make promises they cannot keep.

I’ll be staying around if they get these things I have asked for fixed by the time another payment is due.

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