Hostgator Review : Good Support Experience & 6 Month Update

By web hosting on Dec 27, 2004 in Reviews

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This is a hostgator review posted by David on 25 December 2004

I had a problem the other day with FTP permissions being messed up and it wasn’t allowing me to change permissions to what I wanted. Well, after a few emails back and forth, support was able to get everything sqaured away for me in fairly short order. Thank you Christine.

On another note, we’ve been with HG for about 6 months now. First on shared and then for the past few months on a reseller plan. Overall we have been very pleased with the experience thus far. There have been a few outages, but luckily they were brief except for one which I think had to do with a router failure or something similar. We’ve been especially pleased with the performance vs. previous hosts. Most of our usage is http file transfers and most of the time they are very fast.

A lessons learned for everyone else: If you have a critical or even important issue email support or call the toll free number, don’t try using chat support. Not that we have needed support that much, but I have always gotten quick response via email or phone. Hoping that things will continue to go well and we can stay here for quite some time.

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