Hostgator Review : Good, the bad and the ugly!

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This is a hostgator review posted by ijuggernaut on 12 January 2005

Hello all. I wanted to just share my HostGator experience with everyone. I hope the admins read this as well. This is my exit post. I am leaving hostgator in a couple of days. All in all, I am pretty dissapointed with Hostgator in general. For a number of reasons. Most of all, the customer service. The support itself, is pretty good. I also have to say, that I HAVE made quite a bit of money reselling space at hostgator for very little investment! So, I cannot be too harsh. I have always been able to chat live with someone at virtually any hour of the day, telephone service is readily accessable, email support is usually prompt. The problem is the QUALITY of the responses I get from support. These guys need to go to Customer Service 101. Big time! I don’t need to give examples, as I am sure you’ve already experienced it as well. In general, email support is much higher quality than thier live chat and phone support. As a matter of fact, the email support is pretty decent and I am not knocking it here. They at least treat me like a human that has value. Live chat is a joke, and should only be used for VERY general questions.

My advice to hostgator – Whoever you are outsourcing your live chat support to, fire them. Fire them quickly and unconditionally, they are awful. I am sure many others would attest to this if they bothered to complain about it. You are better off without the live support. It is doing you guys more harm than good. It is the main reason I am soured on you guys. Either fire them, or make them go to customer service classes.

My advice to hostgator resellers – get out while you can. Even if hostgator gets rid of thier bad live support, I have had many problems that have gone unresolved. Often things are fixed, and then break again days later. There are spam issues with the server we are on and are routinely blocked from sending email to large providers like AOL and Yahoo.

Do yourself a favor. Get a dedicated hosting account somewhere.

That’s my 2 cents. This post will probably be deleted because it’s seems anti-hostgator. Whatever… Good luck all.

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