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This is a hostgator review posted by bileygur on 02 September 2008

I have been customer with reseller account for 2-3 years now. I have been happy with the technical support and almost everything has been great. I have not needed very much service.
It has been the billing that has made me crazy. I have paid monthly via Paypal. I pay just when I receive the email that the bill is due, then I log in to my account and pay up before it is to late.
What has happed that 3 times in past year; there comes no invoice to pay and no email. When I log in to my account I cannot pay anything. Then after 1-2 weeks or even month my account is closed without any warning.
The first time this happened I was told that I the invoice was there all the time. I knew better but received just some attitude when I complained. I have always needed to pay 10 USD late fees, which strikes odd.
The worst of course is that the account is closed without any notice (never any warning emails, no invoice, just closed). It is closed on all my customers and it takes 2-5 hours to be reopened. The service is usually so slow that I have to wait dedicated for 30 minutes while they figure it out.
Last time this happed I got it up and running, then 2 days later it happens again. Without any notice again and that time I had already paid everything. That made finally some guys to leave me because of this, and I do not blame them.
Even though this I am happy with the service, there up time and the support. If this problem was not there I would give them 9 out of 10. Still it is great frustration when it happens and bother for my customers.

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