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This is a hostgator review posted by NewGuy on 18 April 2004

I’m not going to remove my original comments because I think they need to be read. But I wanted to post a brief update. I am more than satisfied with the quality of service and support I have been receiving after this incident. The main reason I came to HG was because of the rave reviewsI had been reading online, so I will chalk up my initial bad experience as the exception rather than the rule.

I had a pretty bad attitude in this thread, and I know of many hosts that would just tell me to go pound sand and take my business elsewhere. That wasn’t the case here. I was personally contacted by the owner and we must have talked for an hour about my situation. After that chat, I honestly felt like HG cared about my situation and not just my money.

So if you read this thread, please keep the above comments in mind. If HG can impress someone as angry as I was and get me to stick around, I’d say that’s a good thing.

Didn’t anyone tell you people that you shouldn’t maintain a “screw the customer attitude” until AFTER the 30 day money back period has passed?

This is ridiculous.

So I submit my first support email yesterday and am told to “allow 12 hours for a response.”

I waited just shy of double that amount… 22 hours. No response.

So I contact AIM support guy gatorlyron.

Our exchange goes well at the beginning.

15 minutes pass since his last IM to me, so I reply with “Everything going ok?”

His response: “One sec bud” (7:00)

Ok. No problem. I’m generally a patient guy. One sec probably means 5 or 10 minutes, though, so I will wait.

36 minutes later, and the guy seems to have vanished. You know it takes all of 3 seconds to type out an occasional “I havent forgotten you…hold on, please”

If this is what I am in for with Host Gator Support, I will be thankful that these issues developed while I can still get my money back. I have already earned 60 bucks in commissions, and I would gladly lose it if it means saving my friends from this same hassle by asking them to find a new host.

How about some support?

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