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This is a hostgator review posted by jmgb on 30 July 2004

THIS IS IN REPONSE FOR WHAT OTHER CUSTOMERS WERE SAYING:

Yeah, I´ve also had trouble with answers on LIVE CHATS, but we should realise that HostGator is a BIIIIIG community, and we are not the only ones waiting for support.

Here´s a tip:

IF YOUR ISSUE ISN´T SO URGENT, USE E-MAIL INSTEAD OF LIVE CHAT; THERE YOU WILL FIND A MORE RELAXED ANSWER IN MINUTES. I´ve never had trouble with e-mail support.

We can´t say anything about HostGator, we´ve found a great company with MOST TIMES friendly support, but

I´D LIKE TO EXTEND MY WORDS TO ALL SUPPORT PEOPLE, WE DON´T LIKE THIS KIND OF ANSWERS; a message like “please wait, I´m focused on another problem now” would be better than just leaving us alone in the chats.

THANK YOU FOR GREAT SERVICES, HOSTGATOR

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