Hostgator Review : Ibuomi Ab Customer Service Rep - Rude

By web hosting on Sep 21, 2008 in Reviews

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This is a hostgator review posted by Gurboura on 19 September 2008

I’m a current HostGator Shared Hosting customer, and very pleased so far. I’m looking into being a Reseller and started looking around and found another company who had better bandwidth and space for 99 dollars, and contacted Sales VIA Live Chat seeing if they’d meet the competitors price or some other incentive.

The person who joined the live chat was “Ibuomi Ab.” During the chat, he came off as very rude, and told me to just use the coupon code for a discounted price. Good job capitan obvious, I knew that. Needless to say, I quit the chat, I didn’t want to deal with someone who was rude.

After researching, I found out that company didn’t have the greatest reputation.

I don’t know if he’s a new employee or if you are starting to possibly outsource customer service to other countries (I really hope not) but he seems to need a serious attitude adjustment.

If I was a potention customer who never had HG service, that attitude would have turned me away.

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