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This is a hostgator review posted by schapman on 27 May 2004

I’ve been experiencing FTP problems for a few days. I kept getting Operation Timed Out errors and have been unable to FTP files. Navigating from one directory to another takes a very long time. I have tried a few different FTP programs, and experience the same problem. I have other websites/servers that I do work on and am NOT having the same problems with them. The only problem I’m having is withy my HostGator accounts.

I’ve contacted Customer Support via AOL (gatorsupport3). I was told last night that “the admins are looking into it”. This afternoon I contacted gatorsupport3 again and he acted like he did not know what I was talking about. He then proceeded to tell me it was working fine for him. Great…I’m happy for him…..but it’s NOT working for me and I’m the one paying for it. He again told me it was working fine…and I told him it was NOT working for me. He then sends me a file that he had created on my server. Whoppee…it works for him….but it still DOES NOT work for me.

Obviously, gatorsupport3 is not interested in assisting me. That dissapoints me because I had heard such good things about HostGator and up until this problem, I’ve really not had any other issues.

I hope another customer support person will see this message and look into the problem and try and assist me. I have two current folks that I’ve set up to resell to and have another potential one; however, I need to be able to have FTP access…for their accounts and for my own!

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