Hostgator Review : Jury is still out

Hostgator is our recommended web hosting provider. Sign up with hostgator here

This is a hostgator review posted by AlphaWolf on 12 October 2004

I’m posting this because I almost did not become a HG customer after my experience with the folks in live chat. I did live chat 4 times, and only once did I actually get someone who seemed like they had a clue. OTOH, I called voice twice with questions before finally deciding to at least give HG a try, and my questions were answered immediately by a guy who actually sounded confident in his answer…chuckle…

I know how hard it is to give support in live chat, or even in email when you have 4-5 others you are dealing with at the same time, so I don’t mind short answers. I have to do that often with my own customers. What I mind is answers that clearly have no relation to what I asked. For example, I asked a question about DNS Zone editing and what I would have to change to have little to no ‘down time’ in moving a CMS site over here. I was told “we will handle your domain registration, please see

I won’t go into the other 2 bad chat experiences, other than to say that it was obvious that I was being a bit too technical for the person on the other end…

But I am here. I decided to try a reseller account for a month or so to see if tech support was adequate enough for me to lease a couple of dedicated servers and move all my accounts here.

I like the responses I have seen here in the forums, and some of the HG tech folk obviously know their stuff. My concern is that it seems many also do not. Perhaps more careful screening is in order.

As for the price, the server speed, everything else seems to be top notch!

Discuss this review in detail or sign up with hostgator webhosting