Hostgator Review : Just a couple of comments:

By web hosting on Nov 13, 2007 in Reviews

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This is a hostgator review posted by Tungsten on 10 November 2007

First, instead of generating a invoice of $2.00 once a month could there be a dropdown menu option to be billed annually for a dedicated IP. I have just asked your support staff to do just that. I am one of those people that tend to forget about stuff and if I don’t pay for it right away it might not get paid. While it does take a chunk out of the old pocketbook, I am relieved that it is paid for right away.

Secondly there was a gentleman on this forum complaining about the support staff taking too long to answer the phones. As a professional I understand how frustrating it is to have the calls go to queue and then have to wait for someone to answer, but hey that is a fact of life. No biggy. You can’t have unlimited staff, or how could you run a company and make a profit? I know I couldn’t financially do it myself and say KUDOS to the Hostgator Staff for taking their time to fix things right.

I did have a problem when I moved my hosting from a shared hosting plan to a Reseller plan this past week when my subdomains didn’t show up in the Cpanel, but I did figure it out and was able to have the staff at Hostgator fix the problem. This caused me to have some e-mails delayed, but hey thats life… Why worry about it.

Anyway in closing I would just like to say so far Host Gator has done a great job for me. Staff can’t 100% give answers if the client if the client fails to produce sufficient evidence to show the root cause. Giving a answer of “Its broke please fix it” isn’t the universal answer to everything and more specific answers have to be given to figure out exactly what is wrong.

Ok I’m done rattling on. I’ll let you guys/gals get back to work.

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