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This is a hostgator review posted by KWHS on 01 May 2006

Just put my cancellation notice in… after seeing threads alot recently of support staff not reading tickets, I share an experience in this.

when i first started with HG it was discussed about the migration of accounts from another reseller to HG, they advised some would be done free and others chargeable. the ones that were done free went smoothly and I have no grumbles there, the remainder I opted to transfer manually as the fees were too expensive to pay (small if your doing a few, but for 50+ it mounted up) so I advised the support team not to do them and not to bill me… but I was duley billed for this… it took 5 or so days to notice on my bank account then a further 5 days for the refund to get back into my account. one reason for the declining the big fee was that i knew funds would be tight with other bank committments. during the 10 day gap where this money was missing from my account, all my direct debits went out, all resulting in a £20.00 fee for going overdrawn, total fees charged for this was £160.00.

HG gave the refund back after a little battle via email insisting they had transferred the accounts, but sitting here for 3 or 4 days doing it myself manually did tend to make me realise that I had infact done them.. after advising I would want a transcript of the conversation via ticket it was declined to forward me this information.

things ran smoothly from there on all be it out of pocket by what I feel is alot of money for 1 persons inablility to read the word NO… things were smooth hence its 5 months down the line where I am cancelling, but after being burnt here I have taken time to find a reseller that can understand and takes time to read clients instructions.

support i found overall to be good and fast to respond, its only the odd few that do not read and let things down, unfortunately i got one of the dimwits that couldn`t read…… (and thats not a go at everyone at support, the majority have been easy to deal with).

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