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This is a hostgator review posted by Kris Siegel on 20 July 2008

I have decided to leave HostGator and move to a JodoHost VPS.

In HostGator’s credit, I had very little downtime over the past year and my e-mail has been working relatively well. To be honest I only have two bad things to say about HostGator, 1 which required me to find a new host:

1. For some unknown reason we would get periods where we would get quite a bit of spam. After asking HostGator about the issue on a few occasions, each time was due to them working on updating the Spam Assassin configuration and causing it to not work for a few days. Not sure what happened but this is what support from the on-line chat told me.

2. No Windows shared hosting or VPS. I needed to move to an ASP.Net platform and after asking Chat and sending e-mails multiple times to HostGator, the only response I received was from a Support tech on the forums promising me he would check and get back to me. He never did. For well over a year HostGator has said their Windows Shared hosting was “coming soon”.

While I expect to go to a dedicated server within the next 1-2 years, I didn’t need that now. It’s very unfortunate that HostGator will leave its users in the dark after a service is seemingly over a year late. It would be nice to have at least an idea when it could come out.

Other than those two issues I’ve never had another problem with HostGator. I didn’t exactly host any complex sites yet (that’s what the VPS is for ) but I’d recommend them for any regular, non-complex website (nothing beyond basic forums). Anything beyond that and you’re better off getting a dedicated server or VPS solution.

One last, minor thing I’d like to mention is that I couldn’t find the cancellation page on HostGator’s website so I asked an on-line chat rep who told me it was at hostgator.com/cancel. This is not true as I learned by being greeted a 404. I found out how to cancel through Google which is at https://secure.hostgator.com/cancel (btw, HostGator, you don’t need to use a separate subdomain for SSL. It just looks… odd).

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