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This is a hostgator review posted by bernicky on 11 June 2008

I woke up this morning to find the website that earns the most for me had been shut down over night. As it turns out everything had been shut down. All email, all http - everything. The email pointed out that the RAM use was over 25% and therefore the site had to be shut down and that I should change the scripts or ban the user that was causing the problem (I am paraphrasing). Fair enough but how can I change anything when the site has been shut down? If the site cannot be accessed how can it be altered? There is a flaw in the system.

Generally speaking I have had good service and support from Host Gator but I really feel that they dropped the ball on this one. Telling me to make changes but preventing me from accessing the site are mutually exclusive. After finally getting FTP access (about 20 minutes ago) and shutting down the AOM script in question that has been running since I set up the site a few years ago and never caused an issue before I still have no access.

One area where things did go well, in retrospect, is my raging phone call to Host Gator this morning which was done in less than a calm tone. The person on the other end of the line remained calm and was detailed in their explanation of the problem but confessed that there was nothing to be done and that the problem had to be taken care of as a ticket so I am stuck waiting.

The biggest issue is not the short term loss of income but the loss of reputation in the comedy community. I have spent years building up a reputation with stand-up comics, bookers, managers, clubs and media PR reps from all the major distributors and that will turn to dust if the situation goes on much longer. It has been almost 11 hours now and my site is still down a few more and it will take me more years than I can think of to rebuild my reputation. The message on the main page when you fail to access seems to indicate that there is a billing problem - as if I cannot pay my bills. Yep that’s the kind of thing that helps ones reputation. “This account has been suspended. Please contact the billing/support department as soon as possible.” Ya baby. Gotta love the subtext of that message

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