Hostgator Review : Love the service, some issues

By web hosting on Feb 15, 2005 in Reviews

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This is a hostgator review posted by Rendus on 13 February 2005

I’ve been a customer for a couple months now, and haven’t had any real problems, and nothing that has required contacting Support before. Over the last few days, I’ve been trying to give someone FTP access to update parts of a site, normally not a big deal, but when I add an FTP account, it never shows up in CPanel’s FTP Manager section. I figured I’d give the live chat support a shot, and.. Well… Here we go, the log in it’s entirety:

Note that I didn’t end the session, and my internet connection certainly didn’t drop. Instead of getting an “I don’t know, please e-mail blah@blah.com” or even an “I don’t know, goodbye”, I get disconnected.

Now, I don’t mind that the person didn’t get what I was asking.. They got the /bin/ftpsh@ thing (assuming that’s correct, anyway. Seems kind of odd to list that), but the way the rest of my question was handled leaves a bit to be desired.

I’m going to e-mail support and see how that goes, and will update this thread with the results of that, if only to say the problem was/will/will not be resolved.

My experience with Hostgator has been great so far, excepting this support incident - No major downtime, no real glitches on my server, nothing really ‘bad’ to comment on. They’re a great host, in my eyes, especially if you know enough to handle things on your own

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