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This is a hostgator review posted by elbmek on 25 September 2008

I wanted to reply to a thread in here, actually defending the hosts who, up to now, have been 100% supportive to me but apparently it says I do not have permission to reply to a thread, only open one? I sent a pm to an administrator, but got no reply.

Customers must remember one major factor in here. I came here from a host who only had possibly 2-300 site owners. Support was excellent and quite prompt, no hassle with that. But, this host has what? 1.5 million members????

Even the best support structure in the world is going to take a little time to get around to solving everything. I am prepared to wait that little bit longer knowing the situation. Up to now, Hostgator support has been fast to answer any query I have had.

Only yesterday I had an sql problem, it was resolved in a matter of, what, less than an hour? Thats fine by me.

On the other hand, I get the impression Support has been a bit offhanded with one, or two. Sorry but thats not on in my book.

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