Hostgator Review : moving to hostgator

By web hosting on Jul 30, 2007 in Reviews

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This is a hostgator review posted mylotter on 28 June 2007

My first day to hostgator, but a quite frustrating day!
I signed up yesterday night, and when I was uploading files I got a email to inform me that my account needs to be verified. then my account was suspended. I was told that I need to call hostgator or provide some documents to verify my information. At first, I decided to provide documents, but I found besides the citizen ID card, it also needs a copy “utility bills”. The citizen ID card is okay, but about the “utility bills” thing, it’s really not easy for me. I am from China, and still a still in universtiy. Things in China are a little different from USA. We students usually live in dorms, and have not any bills. I have no credit card, and I usually buy stuffs with cash. So I have not any bills at hand. I had to give it up, and turned to have a call. but it’s expensive to have a international call in China. So I downloaded Skype, and bought some points in the next morning. I have thought things might be okay if I called hostgator, while I was still asked to provide those documents to verify account after that call. I sent the copy of my citizen ID card, and got a reply that it’s not enough, and I still need to provide the “utility bills”. After several times’ talk with live support, half day passed by and things were still there. I had no choice but providing a copy of “utility bill”. finally, I knew, the utility bill thing is only a way to verify my address. I did have not any bills. At that time, I felt so embarrassed that I could not even convince others that I am just living where I am living! so frustrated. I tried to find something which may be as a proof. At last, in the afternoon, I found an application form for my Bank Card, and fortunately, they accepted that as a proof. But that’s not the end, and after a while, I got a email to inform me that I still need to provide a photo of myself holding my ID Card. That’s the first time for me to come across this kind of situation. I don’t know if that is the usual way in USA to verify the ID and address. I had not my camera at hand at that time, so I had to install a webcam to take a photo, then sent that funny photo to hostgator. I have read some reviews about how easy and fast to register and start a website in hostgator. but it seems it’s not the case for me. I don’t know if all the users need to verify their accounts, or only the international users, especially from China.

I spent the whole day to verify my account, then I thought everything might be okay. but anothoer problem came to me! I could not visit my wordpress admin page after installation. I asked for help from live support team, and they told me that it’s because my domain has not proprogated. and it might take 1-3 days for the proprogation. Also I can’t do anything but waiting before proprogation. I really wanna create my blog as soon as possilbe, but after one day’s verification, I have to wait another 1-3 days to start my blog. I used to use the BSP or free hosting services for my blog and website, and that’s okay, easy to register and start. it’s my first time to buy a hosting service, but things did not go smoothly until now. Frustrated and confused.

I should say, the live support team does do a great job, and they are very nice. but the rules did frustrate me so much!

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