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This is a hostgator review posted by amotaz on 19 September 2007

I thought I’d share my (literally) one-minute experience with HostGator.

About an hour ago, I purchased my Baby croc hosting account. Paid and received a payment confirmation. They said my account will be setup within a few minutes and that I’ll be notified by e-mail including my login information.

A few minutes later, I received a “welcome to HostGator family” e-mail, and that my account was setup successfully. The e-mail included my login information.

Logged on to my account (cPanel).

A minute later (while I was browsing my new account), I got a password popup box. I attempted to login several times but it did not work.

Same minute, I got an e-mail from HostGator staff. It said:

“In order for us to setup your account, we will need you to call us and verify your account. If you are not able to call, you can also respond to this ticket with a scanned copy of a Photo ID such as as a passport, or drivers license. Also please include a scanned copy of the credit card that was used in purchase, if you purchased a hosting account with a credit card. If you paid with Paypal please provide a copy of a current utility bill. Please do so at your earliest convenience to ensure that your account with HostGator is setup as soon as possible.”

So, obviously, I need to “call” them or send them a scanned copy of my passport AND the credit card to get my account “setup”. (Whatever happended to “welcome to the family”? What was I logged on to a minute ago?)

I replied to the e-mail asking for a reason, and did not receive a reply yet (that’s more than an hour).

Talked to Live Support. After close to an hour of discussion (and *long* delays), discussion was concluded with this:
“[Support Agent]: The account will require verification to be activated, I don’t have access to the reason why your account needs to be verified. If you choose to not verify the account then it will be closed”

That’s about it. I’m still waiting for a “sales admin” to reply to my inquiry.

Has anybody faced the same problem?

Anyway, honestly, I don’t feel like “calling” to get my account reactivated.

Thanks HostGator.

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