Hostgator Review : My First 2 Weeks – Almost PERFECT

Hostgator is our recommended web hosting provider.

This is a hostgator review posted by softwarecandy on 02 June 2008

So far, I am satisfied with the response time of HostGator’s system & people. cPanel works as expected, DNS change went smoothly, web site response time is good. I am also impressed by HostGator’s LiveChat, which have been responsive and quick in most cases.

It would have been PERFECT if I didn’t encounter a slight misunderstanding which delayed my work on my web site and caused unnecessary frustration. It turns out that the password that is emailed (clear text…) to me is good for two accounts, not just one: Billing and cPanel.

As a newbie to HostGator I didn’t know about that and my first login took me actually to Billing… which said that my account is “Inactive”, although I received the welcome email within 2 minutes of my payment.

Inactive billing account at the verification stage is fine (and even welcome), but I didn’t know that during all that “Inactive” time I was actually able to login into my cPanel account and start working on my web site.

Eventually, all issues were rectified to my satisfaction. My suggestion to HostGator is to clarify this distinction between the accounts in the Welcome Email.

Also, finding a clever way to deliver passwords would be much appreciated. No one wants his/her web site to be hacked due to a random email intercept…

Thanks for the good work!

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