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This is a hostgator review posted by Cplbrian on 13 January 2005

Well, let me tell you how my day went!

[8:30 am PST] (((ring))) client:”I am getting an error when trying to check my email, it wont… (((beep-beep))) me: “please hold while I answer this other call…”

[8:33 am PST] client #2:”Our website is down it says something about…(((beep-beep))) me: “I’m sorry could you hold for a second I have another call coming in…”

[8:35 am PST] client #3:”I got some error saying to contact you about a suspended account?” me:”May I get you number and call you back?”

Apparently, I had failed to update hostgator with my new visa card info…and despite heavily worded email warnings I still procrastinated for over a week. Needless to say my account and those of my clients were suspended! Ooppss! A quick call to tech support told me where to log in at and update the info and follow up with an email to request a manual account update. After following the instructions provided by hostgator (finally) and also sending a paypal payment for good measure, I called back and asked someone to follow up on the update. I was fully operational again in under an hour.

Thanks to hostgator for their willingness and investment to be available for direct communication 24/7, I was able to correct an EXTREMELY embarassing oversight with relative speed and efficentcy. Saving both me and my clients resources, sales and loss of business. At y last host I was lucky to get an autoresponse in under an hour - Brent and his team answered phone calls, instant messages and emails quickly and professionally and made correcting my mistake their priority, THANKS AGAIN!!

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