Hostgator Review : New member on board - happy with support

By web hosting on Aug 24, 2006 in Reviews

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This is a hostgator review posted by SimplyBea on 22 August 2006

All things considered, I am happy with the support I have received. I only signed up for my Baby account over the weekend and have had live chat, phone and email support experiences.

The crew have been courteous and helpful through all my questions and problems and I have found this forum most supportive and helpful in helping me get started.

Considering I am in Australia in a waaaaay different time zone, it is VERY important to me to be able to find support when i need it and HG definitely has 24/7 support…….. my phone call (to assist me with the signing up) was placed on Satuday afternoon (way early in the morning over there at HG!!!) and I was speaking to someone (sorry I can’t remember the name ) who was very patient and helped me through it……..

No doubt my issues were very minor issues (to the experienced…….) but to me they were real obstacles I had to overcome to get transferred etc and I have received replies to each and every query……..

Thanks HG and I hope to enjoy many years here……. now I am just waiting for the propogation of my main site before doing the add-on (it will be another nervous period for me………).

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