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This is a hostgator review posted by Cheekieb on 04 July 2008

Ok, I’ve been with several hosting companies since I wandered into this mysterious world a shade under a decade ago and hostgator has been my front running favorite for a while now. So when my sister came to me and asked for help setting up a vlog my choice for a host was obvious.

I opened a new account for her and when the account was set up I quickly hopped into cpanel and went straight for fantastico to set up wordpress… except, for some reason, fantastico did not exist anywhere on the page.

Upon opening a live chat session I told the ‘agent’ that I did not have fantastico in my cpanel to which he replied bluntly:

It’s the smiley face icon.
Should be there.

Of course I repeat: Fantastico is not in my cpanel.

After a while I finally get told an admin fixed it so I was on my way.

After hitting refresh and finding the new smiley face icon staring at me I went in and clicked wordpress only to get this message:

What?

Went back and opened another live chat session, got a new rep, and told him what was going on: (changed names ‘cos I don’t want to stumble around pointing fingers at the innocent)

WHAT?!

Rest is irrelevant, agent opened a ticket and said his farewell.

So that’s my story of questionable service for the day.

NOTE: This is not to say hostgator is a bad company as my previous account with them had an immaculate lifespan. I’ve just never experienced this kind of a goof up even with the worst services I’ve enlisted.. especially minutes after initially enlisting them.

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