Hostgator Review : Outstanding customer service

By web hosting on Sep 5, 2004 in Reviews

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This is a hostgator review posted by chopper on 03 September 2004

I have only been a reseller with hostgator now for a couple of weeks and would not normally write a review after only having such a short time frame as a customer, so i am going to reserve the right to change my mind if necessary.
So far customer service has been excellent, I do require a little help and at the drop of a hat have been able to instant message them and get good support instantly.
For the not so urgent enquiries i have been able to email support and have a solution to my problem in no more than an hour. And i know that if i need to i can call there phone number and actually talk to someone (good piece of mind)
The other night there was a small issue with the server and they were on the case immediately, and had it resolved in under 20 minutes.
My experience so far with hostgator is a 10/10 and i believe they should all give themselves a pat on the back, especially Justin who has been my 1st point of contact 9 times out of 10.
Like i said i reserve the right to change my mind, but also believe that good deeds should be recognized.

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