Hostgator Review : Reseller for 3 years, 2 months

By web hosting on Mar 20, 2008 in Reviews

Host unlimited blogs, websites for $4.95 only with this web host
or order a planet alpha dedicated server for less than $50 here

Hostgator is our recommended web hosting provider.

This is a hostgator review posted by vermillion on 15 March 2008

Wow! It’s already been 3 years! Didn’t even realize I’ve been with Host Gator that long.

I did a review during my first year and feel I should do another one due to recent issues I’ve had (none of which were HG’s fault).

I’ve had nothing but great customer service with HG. Recently I had some security issues (in the end my own fault, 100% nothing to do with HG) and HG was quick to assist me in uploading backup files to fix the issues, not once but twice (after the 2nd time I was able to figure out the issue that caused it).

Hold time is usually pretty short for phone calls to. Even at 20mins (i think it was that long anyways), it’s pretty quick considering how many people they must deal with. Thanks to speaker phone, waiting is easy. But can I request a call waiting system that lets us choose our music genre? That would be awesome, minus you having to pay royalties to do so. haha.

Anyways, web chat I find to usually not be full satisfying. 9/10 they always have me send an e-mail off to support or create a ticket. It doesn’t seem like the chat support workers have much control. Which is actually understandable when it comes down to it, they can’t afford to hire 100 administrators, that would put them out of business. It really isn’t a big issue. However, if your server is down (hey it happens, servers can hang), chat support gets it right back up in no time. For most other things other then general questions, call or send a support ticket or e-mail.

So all and all I love HG. I’ve compared them to many other places (even during my 3 years here to keep weighing all options) and no one had everything that HG gives me and then some. While a few others offer more storage and/or bandwidth for the same cost, they had really crappy reviews, not cPanel, or looked shady.

Oh, one complaint which I sent in a ticket and nothing came about it. During my first call in about my security issue last week, I delt with an extremely nice customer service guy. I got the whole “review my response” e-mail but the link didn’t work to review him. I wanted to make sure he got his credit but couldn’t since the supplied link was broke. Other reviews after that did work though.

Discuss this review in detail or sign up with hostgator hosting

Related Posts :

This web hosting blog is proudly hosted with reliable Hostgator webhosting for only one cents through this hostgator coupon. If you're new here, you may want to subscribe to this web hosting RSS feed

Sorry, comments for this entry are closed at this time.

Hostgator Network : Determining your server
Hostgator Questions : Wordpress MU, is it allowed/supported?