Host unlimited blogs, websites for $4.95 only with this web host
or order a planet alpha dedicated server for less than $50 here

Hostgator is our recommended web hosting provider.

This is a hostgator review posted by 360evo9 on 27 February 2008

I have used HostGator for various projects over the years. HostGator is great as normally it is easy to setup and cheap prices. I do web design and programming, I generally have clients switch or setup with HostGator since the prices are normally cheaper then what they use.

I have yet to need support for any accounts until last night whenever a new client signed up (Paid 3 years ahead and I don’t bother with the affiliate program).

First the account wasn’t setup correctly, supposedly since the password was too similar to the username, however the details that were mailed weren’t even the correct server. I spent 45 minutes on the phone until being told to submit a ticket, finally they had to reset things up and give me the correct server information. Whenever techs were replying to the ticket, I felt as if they read one sentence of the ticket and spouted off a response. Finally after several random responses back and forth, it finally got solved. One of the big issues I had with this, if the client had setup the DNS info that I was given, their domain would have been unresolvable for 24-48 hours if not more. (Ticket Reference: DBH-2460107)

Now there is a new issue of trying to get html files to parse as php. I tried the normal htaccess commands with no progress. So I reviewed the forum and followed the cPanel instructions, again no progress. So I went on the online chat for 45 minutes with no progress, then was told to open a ticket. The response I got on support ticket is that I had to use the “real url” not the temp url to use php5. Yet I can use php just fine using the temp url….I have still yet to get a resolution on this…I am waiting in limbo with random responses that have nothing to do with the problem at hand. (Ticket Reference: DHH-2461807)

So in closing…HostGator has GREAT and reliable service…Yet their support…The thing that HostGator harps on having the best of…In my opinion…Really sucks…I have worked at several datacenters and have a background in the webhosting industry. The responses I got in the support tickets and phone calls were so far off base of the actual answer that I am baffled.

Will I continue to use and recommend HostGator? Yeah, I just hope the client or I don’t have any support issues…

Discuss this review in detail or sign up with hostgator hosting

• Hostgator Review : I want to thank HostGator
• Hostgator Review : How many techs does it take
• Hostgator Review : 3 Days to Resolve What Should Have Taken 5 Minutes
• Hostgator Review : What happened
• Hostgator Review : Awesome Support - Excellent Communication!
• Hostgator Review : Great work by Josh Loe
• Bluehost : Emails out limited to 10 an hour?
• Hostgator Review : Server - Reasonable, Support - Useless
• Hostgator Review : mixed support review
• Web Hosting : Wixed Internet Technologies scam

This web hosting blog is proudly hosted with reliable Hostgator webhosting for only one cents through this hostgator coupon. If you're new here, you may want to subscribe to this web hosting RSS feed